BBVIA HELP CENTER
A little help.
A clearer next step.
Start with your question. We will point you in the right direction.
Scan & try-on
Sign in, open BBVIA Fit and follow the guided capture instructions. When your profile is ready, select an eligible design to preview it on your saved hand photos.
Thumb-detail views use individual scan images. A try-on is a visual preview, not a guarantee of physical fit or an exact color match.
Open BBVIA FitWhat am I buying?
A digital nail design, a try-on image and a physical nail box are different items. Read the individual listing for exactly what is included and how it may be used. A digital purchase does not include a delivered nail box unless the listing explicitly says so.
Nail boxes are coming soon. Shipping and return details will be available when physical products launch.
Membership & purchases
Review your account for available plans, balances and purchase history. Check the total and applicable terms before confirming a charge. A page refresh should never be treated as consent to a new purchase.
Go to my accountYour hand photos
Your photos and scan information support your Nail Profile and try-on experience. For details about storage, access, retention or deletion, review the published privacy policy or contact BBVIA.
Read the privacy policy ↗Need a hand?
For a processing or purchase issue, include the page name, what happened and a screenshot with sensitive details hidden. Never send passwords, payment card numbers or verification codes.